Privacy Policy

Who we are

Hope & Strength Coaching ("Hope & Strength," "we," "us," or "our") is a coaching and wellness practice owned and operated by Vineca Allen-Hodge, serving clients in Southern California and virtually. This policy explains what personal information we collect through this website and through our coaching services, how we use it, and the choices you have.

Business address: [ADD BUSINESS MAILING ADDRESS]
Email: info@hopestrengthcoaching.com
Phone: 619-818-9232

Information we collect

Information you give us directly

• Contact details — your name, email address and phone number when you request a consultation or send a message through the website.
• Consultation details — the category you select (for example, recently diagnosed, in treatment, survivor, caregiver), your preferred contact time, and anything you choose to write in the message field.
• Client records — if you become a coaching client, the intake questionnaire, session notes, goals, wellness plans, progress tracking, and correspondence relating to your coaching.
• Payment information — billing details needed to process payment. Card numbers are handled by our payment processor, not stored by us. [CONFIRM PROCESSOR — e.g. Stripe, Square, PayPal.]

Information collected automatically

• Standard server and analytics data such as IP address, browser type, device type, pages viewed, and referring site. [CONFIRM WHICH ANALYTICS TOOL, IF ANY, IS IN USE.]

How we use your information

We use the information described above to:

• respond to your enquiry and schedule your complimentary consultation;
• determine whether coaching is an appropriate fit for what you are seeking;
• provide coaching services, including preparing for and following up on sessions;
• send session reminders, resources, workbooks and administrative messages;
• process payments and keep business and tax records;
• improve the website and our services;
• comply with legal obligations.

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

If we send occasional newsletters or updates, you may opt out at any time using the unsubscribe link or by emailing us. Opting out of marketing does not stop administrative messages about coaching you have booked.

Health information and HIPAA

If you would like information shared with a member of your medical team, we will ask for your written authorisation first. [CONFIRM WITH COUNSEL WHETHER A WRITTEN RELEASE FORM SHOULD BE ADDED HERE.]

When we share information

We share personal information only in these situations:

• Service providers who help us operate — scheduling, video conferencing, email delivery, payment processing, and file storage. They may access information only to perform work for us. [LIST ACTUAL VENDORS.]
• With your permission — for example, if you ask us to coordinate with a family member or a member of your care team.
• Safety — if we reasonably believe disclosure is necessary to prevent serious harm to you or another person.
• Legal requirement — to comply with a subpoena, court order, or other legal obligation.
• Business transfer — if the practice is sold or transferred, subject to this policy.

How long we keep information

We keep client records for as long as needed to provide services and to meet legal, tax and accounting requirements — generally [ADD RETENTION PERIOD, e.g. seven years] after your last session. Enquiries that do not become coaching relationships are deleted after [ADD PERIOD]. You may ask us to delete your information sooner; see below.

Your privacy rights

Depending on where you live, you may have the right to:

• request a copy of the personal information we hold about you;
• ask us to correct information that is inaccurate;
• ask us to delete your information;
• opt out of marketing communications;
• ask us not to sell or share your information — note that we do not sell personal information.

California residents

California residents have rights under the California Consumer Privacy Act (CCPA/CPRA), including the rights to know, delete, correct and opt out, and the right not to be discriminated against for exercising them. To make a request, contact us using the details below. We will verify your identity before acting on a request.

How we protect information

We use reasonable administrative and technical safeguards to protect your information, including access controls, reputable service providers, and limiting who can see client records. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Email and web forms are inherently less secure than a private conversation.

Cookies and website analytics

This website may use cookies or similar technologies to keep the site working properly and to understand how visitors use it. You can control cookies through your browser settings; blocking them may affect how parts of the site function.

[CONFIRM WHETHER ANALYTICS, ADVERTISING PIXELS OR CHAT TOOLS ARE INSTALLED. IF ADVERTISING PIXELS ARE ADDED LATER, THIS SECTION AND THE CCPA DISCLOSURES MUST BE UPDATED.]

Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, please contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised. Material changes will be highlighted on the website.

How to contact us

Questions about this policy, or want to make a privacy request?

Email: info@hopestrengthcoaching.com
Phone: 619-818-9232
Mail: [ADD BUSINESS MAILING ADDRESS]